On-site Payment Specialist

Location: Devon, PA

Summary of Payment Specialist Responsibilities

  • Fully versed in Script Knowledge
  • Exceptional Portal Understanding
  • Navigate patient through the education of their healthcare and payment arrangements
  • Listen attentively to patient for clues to set them on a plan that meets their household budget
  • Personal Accountability for Document Signing for all Payment Plans
  • Review of Patient file informant – proof reading for accuracy and errors
  • Provide accurate and thorough notes in our Portal
  • Maintain the confidentiality of patient data in accordance with HIPAA
  • Provide open feedback on process improvement ideas


  • Minimum of Six Months in Current Role
  • Average of 75 or higher in Quality Assurance scores, in the last 6 months
  • Proven exemplary communication skills
  • Excellent Client Working Relationships
  • Excellent Script Knowledge
  • Proficient in Portal Understanding
  • Excellent verbal and written communication skills
  • Highly Organized
  • No Formal Active Disciplinary Plans


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