On-site Payment Specialist
Location: Devon, PA
Summary of Payment Specialist Responsibilities
- Fully versed in Script Knowledge
- Exceptional Portal Understanding
- Navigate patient through the education of their healthcare and payment arrangements
- Listen attentively to patient for clues to set them on a plan that meets their household budget
- Personal Accountability for Document Signing for all Payment Plans
- Review of Patient file informant – proof reading for accuracy and errors
- Provide accurate and thorough notes in our Portal
- Maintain the confidentiality of patient data in accordance with HIPAA
- Provide open feedback on process improvement ideas
Qualifications
- Minimum of Six Months in Current Role
- Average of 75 or higher in Quality Assurance scores, in the last 6 months
- Proven exemplary communication skills
- Excellent Client Working Relationships
- Excellent Script Knowledge
- Proficient in Portal Understanding
- Excellent verbal and written communication skills
- Highly Organized
- No Formal Active Disciplinary Plans