Support Specialist


Summary of Payment Specialist Responsibilities

  • Identify Past Due files, Pending Doc files & ACH files weekly
  • Communicate with Past Due, Pending Doc accounts & ACH, weekly (via email, call, Relay)
  • Daily oversee of Support email box (patient communication, Client)
  • Slack support channel viewing
  • ACH Verification for PmtS
  • Approval/Denial/ Execution of Hold Requests, Cancellations and Balance Adjustments
  • Monthly submission of Default list to OPS team Identify and Submit Evidence for Disputed Transactions


  • Minimum of Six Months in Current Role
  • Average of 75 or higher in Quality Assurance scores, in the last 6 months
  • Proven exemplary communication skills
  • Excellent Client Working Relationships
  • Excellent Script Knowledge
  • Proficient in Portal Understanding
  • Excellent verbal and written communication skills
  • Highly Organized
  • No Formal Active Disciplinary Plans



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